These terms govern passenger transport provided by DD 2018 ApS, CVR 39550393, Oliefabriksvej 61, 2770 Kastrup, trading as StarLimousine ("StarLimousine", "we").

They apply when you book via starlimousine.dk, phone, email, WhatsApp or a partner. By completing payment or confirming a booking you accept these terms in your own name and, if you book for others, on behalf of the passengers. You must be of legal age and able to enter into binding contracts.

If anything is unclear, contact us on +45 40 52 15 45 or contact@starlimousine.dk before you pay. Nothing in these terms limits mandatory consumer rights under Danish law.

You must give accurate and complete information: date, time, pickup, destination, passenger count, luggage, flight or ship number and any special requests that may affect the trip. The passenger count must not exceed the chosen vehicle's capacity.

Tell us about changes as early as possible. Wrong information may cause delay, prevent us from fulfilling the trip, or lead to an extra charge if the trip becomes longer or needs a different vehicle.

Online bookings are paid in full at booking via Stripe (cards and MobilePay). The price you see before payment is the price you pay for the trip as described. It does not increase after payment unless you change the trip, or waiting time beyond the included allowance arises.

Prices for vehicles seating up to 9 are VAT-exempt passenger transport. Sprinter and minibus prices include 25% VAT. Øresund Bridge and Storebælt Bridge tolls are shown separately before payment and billed as two crossings: the guest and the chauffeur's return.

Corporate clients may agree invoicing separately. An invoice arrangement replaces the payment method only, not the rest of these terms.

Paid online bookings must be placed at least 24 hours before pickup. Shorter-notice trips are booked by phone, WhatsApp or a quote request.

Payment reserves the trip while we prepare the booking. You receive an email that we are preparing it. You receive the confirmation email only after we confirm we can fulfill the trip. If we cannot accommodate the booking, we refund the full amount to the card used and write to you.

You may request changes by phone, email or WhatsApp. We will try to help, but we cannot guarantee that a change is possible.

If the change alters the price, route, vehicle or time, the extra amount must be paid before the change is binding. If the price falls, we refund the difference to the card used once the change is agreed.

If we must change the trip for operational reasons, such as a mechanical breakdown, we will offer an equivalent or better vehicle, a new time, or a full refund of the part we cannot deliver.

You may cancel by phone, email or WhatsApp.

• At least 24 hours before the agreed pickup: a full refund to the card used.
• Within 24 hours of pickup: the amount is non-refundable unless we agree otherwise.

If we cancel because we cannot fulfill the trip, or because force majeure makes it impossible, we refund the full amount for the service not provided. Refunds typically appear within 5-10 banking days.

The following waiting time is included in the price:

• Airport: 60 minutes after actual landing when a flight number is provided.
• Port and cruise terminal: 30 minutes after the agreed time, or after the ship's actual arrival if that is provided.
• All other addresses: 15 minutes after the agreed time.

After that, extra waiting is 350 DKK per started 30 minutes (plus VAT for Sprinter and minibus), if we are able to wait. If we have no contact with you or the named passenger when the included waiting time ends, the trip is treated as a no-show.

For airport pickups we monitor the flight number you give us and move pickup to the actual arrival. At Copenhagen Airport the meeting point is the Terminal 3 arrivals hall with a name sign, unless the confirmation says otherwise.

For port pickups we use the terminal and time you provide. Update us if the ship changes berth or arrival.

A no-show occurs if you or the passengers are not at the pickup point when the included waiting time ends, and you have not contacted us or the chauffeur about the delay.

On a no-show the paid price is not refunded, and we are not obliged to keep the vehicle. We are not responsible for knock-on effects such as a missed flight, meeting or event.

If we fail to attend, or if a delay on our side makes the trip useless to you, you receive a full refund or a new time at no extra cost if that is possible. Please stay reachable on the phone number in the booking on the day of pickup.

Passengers must follow the chauffeur's instructions on road safety, including wearing a seat belt. Smoking in the vehicle is not allowed.

We may refuse or end the trip if you or your guests act unlawfully, threateningly or grossly recklessly, or if in our professional judgement the trip is unsafe or unlawful to complete. In those cases the price is not refunded, and you are liable for damage caused.

You are liable for damage or loss to the vehicle and its equipment caused by you or your guests, beyond ordinary wear. That includes cleaning if the interior is left substantially soiled. Tell us at once if something happens. Reasonable costs of repair, cleaning or replacement may be charged afterwards.

We are not responsible for belongings left in the vehicle. Check the seats and boot before you leave. If we find an item we will try to contact you. We cannot guarantee recovery or delivery, and reasonable storage or postage costs may be charged.

Neither party is liable for failure or delay caused by circumstances beyond reasonable control, for example extreme weather, accidents on the route, government orders, strike, epidemic, or a sudden closure of a bridge or road.

We will notify you as soon as we can and offer a new time, another vehicle, or a refund of the service that cannot be delivered. If force majeure lasts so long that the trip cannot reasonably be performed, either party may step back from the unperformed part without further compensation, and we refund what you paid for that part.

StarLimousine is liable under the general rules of Danish law, including for loss caused by our own fault. We are not liable for indirect loss, or for delays caused by circumstances beyond our control.

Allow ample time for flights and cruises. A confirmed booking is not a guarantee that you will make a connection if the external timetable is unreasonably tight.

Complaints should be sent to contact@starlimousine.dk. The agreement is governed by Danish law. Disputes are settled by the Danish courts, with Copenhagen City Court as the court of first instance, unless mandatory rules give you the right to another venue.

If you are a consumer you may also use the ordinary consumer complaint schemes that apply in Denmark.

We may update these terms. The version that applies to your booking is the one published when you paid or accepted the quote. The current version is always on this page.